LUMI K

Contact LUMI K

The LUMI K team answers every question about Korean skincare: choosing products, ingredients and actives, personalised K-Beauty routines, order tracking, delivery, returns and refunds. Our support team replies within 24 business hours, and usually much faster.

For routine questions, save yourself time: our free AI skin analysis produces a diagnosis in 30 seconds and directly recommends the products suited to your skin. For business enquiries, press partnerships or influencer collaborations, write to us through the form on this page — we read everything.

Frequently asked questions

Where is my order? A tracking email goes out as soon as it ships, within 24–48 business hours. Check your spam folder, then write to us with your order number.

A product arrived damaged? Send us a photo within 48 hours: we reship or refund in full, and return costs are on us.

Are the products authentic? Yes — imported directly from South Korea through the brands' official partners, without exception.

Shipping and returns

Orders are carefully prepared and shipped from France within 24 to 48 business hours. Mondial Relay pickup-point delivery costs €3.99 and becomes free from €30 in mainland France; home delivery is available across France and the European Union. A tracking number is emailed as soon as your parcel ships. Under EU consumer law you have 14 days to change your mind on any unopened product — opened cosmetics cannot be returned, for obvious hygiene reasons.

100% authentic products

Every LUMI K product is imported directly from South Korea through the brands' official partners: Mediheal, FarmStay, Anjo, Torriden, Laneige, COSRX, Tenzero. Each reference is selected against three strict criteria: verifiable authenticity, genuine active-ingredient concentrations (hyaluronic acid, niacinamide, collagen, centella asiatica, vitamin C) and honest value for money. We sell no counterfeits and no expired end-of-line stock.

Explore our K-Beauty categories